Shipping Policy
Processing Time
All orders are processed and shipped within 1–3 business days after purchase. Processing times may vary for personalized, engraved, or made-to-order items. Please refer to the individual product description for specific production timelines.
Delivery Times
Estimated delivery times after shipment:
| Destination | Estimated Delivery |
|---|---|
| Türkiye | 1–5 business days |
| United States | 5–10 business days |
| European Union | 5–10 business days |
| Canada | 1–12 business days |
| Other countries | 7–21 business days |
Delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Carrier
We ship all orders via Shipentegra. Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to monitor your shipment.
Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery address and order value. Free shipping promotions may be available on qualifying orders.
Customs Duties and Import Taxes
For shipments to the United States, RIMOSSA Jewelry covers all customs duties and import taxes. You will not be charged any additional fees upon delivery.
For shipments to other countries, customs duties, import taxes, VAT, and other government charges may apply depending on the destination country’s regulations. These charges are the responsibility of the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at rimossajewelry@gmail.com with your order number, a description of the issue, and clear photographs. We will resolve the matter at no additional cost to you.
Lost Packages
If your tracking information shows no movement for an extended period or the carrier confirms your package is lost, please contact us at rimossajewelry@gmail.com. Once confirmed, we will either send a replacement or issue a full refund.
Returns & Refunds
We accept eligible returns within 14 days of delivery. For full details, please visit our Return & Refund Policy page.
European Union — 14-Day Right of Withdrawal
If your order is delivered to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification, in accordance with EU consumer protection law.
Contact Us
If you have any questions regarding shipping:
Email: rimossajewelry@gmail.com
Phone: +90 542 832 0150